Orders that include both fresh and frozen items will be shipped in the same container.
Our temperature-controlled shipping coolers feature 1.5-inch thick foam, and are specifically designed for seafood delivery.
We add additional packaging materials inside the cooler carton to provide extra temperature control and support for the items in the box. Adequate reusable gel ice packs are included with every carton (depending on size of orders) to ensure proper temperature control. We do not use dry ice under any circumstances for safety and environmental concerns.
We use fresh seafood-specific vacuum sealed packs approved by the FDA for fresh fish fillets, scallops, tuna and swordfish loins, calamari and lobster meat to ensure maximum freshness throughout transit and cold storage.
Please be aware that frozen items are likely to thaw during transit. All items (excluding live lobsters) should be kept refrigerated in their original packaging under 40°F, then cooked/consumed within 4-5 days after date of shipment. Do not re-freeze frozen items after they’ve thawed during delivery.
Live lobsters should be kept under 40°F until cooked, and they must be cooked 2-3 days after date of shipment.
Live lobsters will appear weak, extremely slow moving, and lethargic upon delivery; this is completely normal. If a live lobster presents no movement whatsoever and slumps without any sign of life when picked up, the lobster is likely dead and consumption is not recommended. Please contact customer service at email@example.com.
Live shellfish can be refrigerated and kept in original shellfish bags/containers under 40°F and consumed within 4-5 days after date of delivery.
When outdoor temperatures are over 75°F, we recommend that someone is available to bring the seafood package inside, and refrigerate as soon as possible upon delivery.
Seafood packages should not be left outside for extended periods of time regardless of weather conditions. Seafood is extremely perishable and temperature control of the product is imperative. Keeping your seafood items in a refrigerated state will maximize freshness and shelf life.